Terms & privacy

Welcome to Jawabify ("Jawabify," "we," "us," or "our"). Jawabify is an AI-powered automation platform that enables businesses to manage and automate customer communications via WhatsApp, Instagram, and other supported messaging channels (collectively, the "Services").

By accessing or using Jawabify, you ("User," "Client," or "You") agree to be bound by these Terms of Service. If you do not agree, you must not access or use our Services.

Jawabify provides:

• AI-driven chatbot automation for WhatsApp and Instagram
• Multi-step conversation flow builders
• CRM integration, lead capture, and customer management tools
• Analytics dashboards and performance reporting
• Click-to-WhatsApp and Click-to-DM ad integrations
• Custom automation workflows for e-commerce, restaurants, real estate, healthcare, education, and wellness

Our platform uses AI and large language models to generate automated responses. You acknowledge AI-generated responses may not always be accurate, and you are responsible for reviewing and configuring all automated flows before deployment.

To access Jawabify, you must create an account with accurate, complete, and current information. You are responsible for maintaining the confidentiality of your credentials and all activity under your account. Notify us immediately at support@jawabify.com of any unauthorized use.

Jawabify offers monthly subscriptions, annual subscriptions (discounted), and usage-based pay-per-message plans. Subscriptions auto-renew unless cancelled before the renewal date.

Refunds: Monthly plans are non-refundable once the billing cycle begins. Annual plans may be refunded on a pro-rated basis within 14 days of purchase. Usage charges are non-refundable once recorded.

All prices exclude applicable taxes; you are responsible for taxes in your jurisdiction.

You agree NOT to use Jawabify to:

• Send spam, unsolicited bulk messages, or violate anti-spam regulations
• Impersonate any person or entity or misrepresent your affiliation
• Distribute malware, viruses, or malicious code
• Violate WhatsApp's Business Policy, Meta's Terms, or Instagram's Policy
• Engage in illegal, harmful, or fraudulent activity
• Process personal data without proper consent
• Use the platform for adult content, gambling, weapons, or other prohibited categories

Violations may result in immediate account suspension without refund.

Data we collect

• Account information (name, email, business details)
• Message logs and conversation data processed through our platform
• Usage analytics and platform interaction data
• Payment information (processed via secure third-party providers)

How we use your data

We use collected data to provide and improve the Services, process transactions, respond to support requests, prevent fraud, and comply with legal obligations. We do not sell your personal data.

End-user data

You are responsible for ensuring end users have consented to data collection through your Jawabify-powered flows. You act as the data controller; Jawabify acts as data processor.

Security & retention

We implement industry-standard security including TLS encryption, access controls, and regular audits. Conversation and account data is retained for the duration of your subscription and up to 90 days after termination.

GDPR & international compliance

EEA users may access, rectify, erase, and port personal data. Contact privacy@jawabify.com to exercise these rights.

Jawabify processes only the minimum personal data required to provide and improve our WhatsApp automation and customer messaging services. This includes customer names, phone numbers, conversation content, and order identifiers, where these are provided by the merchant or their end customers.

What we tell merchants

We inform merchants of the personal data we process and the specific purposes for processing it. We limit our use of personal data to those purposes and do not use it for unrelated activities.

Consent, opt-outs, and automated decisions

We have privacy and data protection agreements in place with our merchants and respect customer consent and opt-out decisions, including STOP/unsubscribe requests for messaging. We do not sell personal data. Automated decision-making that produces legal or similarly significant effects is not part of our service.

Storage and security

We apply retention periods that ensure personal data is kept only as long as needed for service delivery or legal compliance, and we delete it when no longer required. All data is encrypted in transit and at rest.

Jawabify integrates with WhatsApp Business API (via Meta) and Instagram. You are responsible for compliance with Meta's WhatsApp Business Terms, Platform Terms, and Instagram's Platform Policy, including obtaining proper opt-in consent from recipients. Jawabify is not liable for account bans imposed by Meta or WhatsApp due to your non-compliance.

All platform technology, branding, and code are the exclusive property of Jawabify. You retain ownership of your content, data, and conversation flows and grant Jawabify a limited license to use them solely to provide the Services. Reverse engineering, decompilation, or derivative works are prohibited without prior written consent.

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, JAWABIFY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

Our aggregate liability shall not exceed the amount paid in the three (3) months preceding the claim.

You agree to indemnify and hold harmless Jawabify from any claims, damages, and expenses arising from your use of the Services, your violation of these Terms, your violation of third-party rights, or content transmitted through your account.

Either party may terminate at any time. You may cancel from your account dashboard. Jawabify may suspend or terminate access for violations. Upon termination, your right to use the Services ends immediately.

These Terms are governed by international commercial law principles. Disputes shall first be resolved through good-faith negotiation; unresolved disputes within 30 days shall be submitted to binding arbitration under internationally recognized rules.

We may update these Terms at any time and will notify users of material changes via email or in-platform notification at least 14 days before they take effect. Continued use constitutes acceptance.